Q,
Which Browsers and minimum Version does Drakes Connect support?
A.
Drakes Connect supports most modern browsers:
- Google Chrome
- Microsoft Edge
- Opera
- Mozilla Firefox
- Browsers based on the Chromium engine.
Please note that Internet Explorer is not a supported web browser for the Drakes Connect portal
To avoid compatibility issues, it is recommended that you keep your browser version up-to-date.
WAREHOUSE/DISTRIBUTION CENTRE
Q.
What is the delivery address for the DC?
A.
Brave Logistics
17 Stebonheath Rd, Edinburgh North 5113
Q.
What is the billing address for invoicing?
A.
Brave Logistics
Upper Level, 159 Henley Beach Rd, Torrensville 5031
Q.
Delivery times for Brave Logistics?
A.
6am - 2pm
Monday to Friday
Q.
Do we have a LOSCAM account?
A
Yes, the Loscam account number is 573627
Q.
Do we have a CHEP account?
A.
Yes, the CHEP account number is 4000390338
Q.
How do suppliers book a delivery slot?
A.
Please view the Brave Logistics Product Delivery Booking Guide here:
Q.
Is there a delivery time delay window?
A.
Please view the Brave Logistics Product Delivery - Procedure & Acceptance Guide here:
Q.
Are the carriers required to be inducted?
A.
Yes, but this will occur first time on site
Q.
Can ordering be worked for one delivery per week?
A.
Our plan is to order and warehouse efficiently. We will always aim for mutually beneficial outcomes, however we will order as and when needed. Specific requirements would have needed to be defined in the individual supply agreement.
Q.
Can suppliers request specific MOQ's?
A.
This should be part of the Supply Agreement that Drakes has with you. Please contact Trading.Terms@drakes.com.au to find out
Q.
What are the Pallet Delay Days terms
A.
Please view the Brave Logistics Pallet Control Procedure document here:
Q.
Will orders for less than a pallet be required to be in layers?
A.
We will be ordering products in either Pallets, Layers or Cartons/Shippers – but not in less than a full carton/shipper.
Q.
Are all items only ordered in cartons?
A.
Yes, we will only order in full cartons/shippers
Q.
Do we accept mixed pallets?
A.
Our expectation is that any sku that is ordered in a layer or more will come on it’s on physical pallet. We can handle multi pallets, but they need to be built in compliance with our multi pallet guidelines.
Q.
How must the shipment be stacked?
A.
The below diagram outlines the requirements for pallets. If these are not met, the load will be rejected.
>If products are ordered in full pallets, follow diagram 1.
> If products are ordered in layers, there must be a pallet in between each sku (outlined in diagram 2).
> If products were ordered in less than a layer, they can be consolidated on one pallet, however, SSCC labels are required for each product. (diagram 3)
Q.
Can you confirm the no. TiHi requirement.
A.
TI = No. of full shippers on a layer, HI = No. of full layers on a pallet
Q.
Are there any specific delivery requests?
A.
For all dry goods, side load only. For all perishable goods, rear load only. If Perishable truck has a tail gate, it must be Retractable Tail Lift style.
Q.
Is there a pre-determined delivery due date?
A.
For delivery due date, we will send a due date with the Purchase Order, but there will be an option for you to amend to your system due date via Purchase Order response or via the online inbound booking system. Delivery due dates must be in line with trading arrangement.
Q.
Will orders for Drakes ever be split across trucks?
A.
It is our intention to not do this, if we do however, we are happy to be contacted and we can amend the PO accordingly. We have the ability to set “load parameters” within our ordering system to accommodate this.
Q.
Are there any vehicle restriction?
A.
At the site, we have no vehicle/truck restrictions, however you must check with the council to see whether there are any vehicle/truck restrictions on the roads surrounding. This goes for all truck sizes, types and weight limits.
Q.
Do Drakes accept backorders?
A.
No, backorders will not be accepted
Q.
Do they require a despatch ASN from DC (EDI to warehouse to customer)
A.
ASN is mandatory, complying with the Drakes EDI MIG and matching the labelled physical goods sent to Drakes. ASN can be sent direct from their ERP (for EDI Suppliers) or manually submitted via Drakes Connect portal (Non-EDI Suppliers). Emailing of ASN details to Drakes is not supported in the standard process.
Q.
Do Drakes anticipate receiving orders in New Zealand dollars, or only Australian?
A.
We will only accept Australian Dollars.
PORTALS
We have two portals suppliers will interact with; Drakes Connect Supplier Portal & Drakes Connect Support Portal
Differences between Drakes Connect Supplier Portal and Drakes Connect Support Portal:
Drakes Connect Supplier Portal
- Supplier specific portal
- Each user has their own login details. If you are unsure whether you have login details, email Drakes.Connect@drakes.com.au
- You submit promotions in this portal
- You’ll have access to all POs and the ordering process here
If you are an EDI supplier, then you won’t be using the portal for ordering because it’ll be automatic (through SPS and your EDI vendor)
If you aren’t an EDI supplier, then you’ll be using the portal for full purchasing process from PO to Invoice
Drakes Connect Support Portal
- Is our helpdesk/ support portal
- One universal login for all our suppliers
- Contains articles and documents on all things Drakes/ Brave Logistics from how to navigate the Drakes Connect Supplier Portal to downloading files such as the credit application. It also has all our business rules and FAQs
- This is where you’ll get the NPD submission files
Access to this:
Please contact Drakes Connect on drakes.connect@drakes.com.au to obtain access to this
Additional Questions
Q.
Will Trading Terms be automatically deducted from remittance?
A.
This will depend on the agreement you have in place with us, you can email Trading.Terms@drakes.com.au to find out
Q.
Why do I have 2 or more Drakes Connect Supplier Portal logins?
A.
You should only have a single login to Drakes Connect, however if you are responsible for multiple internal Drakes Supplier Account codes you may have been issued with multiple accounts.
What to do?
If you find yourself in this situation, please log a helpdesk ticket by emailing drakes.connect@drakes.com.au and our team will help you consolidate your logins.
Q.
Why am I not able to submit the Promotional Program template?
A.
Drakes Promotional Program submission is restricted to certain dates. If you login to the portal outside of this date window, you will not be able to upload a new Promotional Program submission.
Q.
If I have multiple Accounts setup with Drakes, do I need to submit the Promotional Program under a specific account?
A.
No. You can enter all your Promotional Program on a single template and submit against any of your linked accounts, as listed on the left hand side of the Drakes Connect portal. Alternatively, you can submit separate templates under the same account or multiple accounts, and the data will be consolidated by Drakes internal systems.
Q.
My question hasn't been answered, who can I contact?
A.
If you still have questions which the above and/or the Drakes Support portal documents cannot answer, please email Drakes.Connect@drakes.com.au and they will respond to you accordingly.